Pricing
One platform, priced as one platform.
Live chat, tickets, knowledge, workflows, AMI and reporting are not six line items. They are the same product, and they are priced that way.
Essential
A single support team getting every request onto one record.
Pricing on request
Plan packaging is being finalised.
- Live Chat and Support Tickets on one ticket record
- Knowledge base published to an Epkora subdomain
- Workflow automation with SLA policies
- Executive overview and customer operations reporting
Professional
Most completeA desk running a real process, with AMI in the loop and its own domain.
Pricing on request
Plan packaging is being finalised.
- Everything in Essential
- AMI as an assistant and as workflow steps
- Knowledge base on your own custom domain, with GA4 and Tag Manager
- Full reporting suite including workforce and growth
Enterprise
Multiple workspaces, larger teams, and stricter access requirements.
Pricing on request
Plan packaging is being finalised.
- Everything in Professional
- Multiple workspaces from one account
- Security controls including two-factor auth and session management
- Workforce management alongside service operations
Every plan is the whole platform. The difference is scale, domains and workspace controls — not which parts of the product you are allowed to use.
What you get
Everything in the platform, listed plainly
Grouped the way the product is grouped, so you can check it against what your desk actually needs.
Conversations and tickets
- Live chat messenger with a configurable appearance
- Agent workspace: inbox, thread and customer context on one screen
- One ticket record across live chat, email, web form and phone
- Public replies and internal notes on the same timeline
- Assignment to a person or a team, with transfers and escalations
- Full activity history: status, priority, ownership and reopen events
Knowledge
- Articles, categories, FAQs and product news
- Draft and published states with a rich editor
- Published help centre on a subdomain or your own domain
- Public, unlisted or private visibility
- Search analytics including the no-result rate
- GA4 and Google Tag Manager integration
Automation
- Visual workflow builder with branching paths and a fallback
- Triggers across tickets, live chat, SLA targets and schedules
- Actions for assignment, ticket updates, messaging and escalation
- Waits, including wait-for-reply with a timeout path
- SLA policies with pause, resume and recorded breaches
- Templates, publish checks and a run history per workflow
AMI
- Assistant with workspace context
- Knowledge base search with a confidence floor
- Intent detection and ticket classification
- Suggested priority with a ceiling you set
- Conversation summaries posted as internal notes
- Drafted replies that wait for agent approval
- Sentiment detection that can branch a workflow
Reporting
- Executive overview with volume, SLA, CSAT and agent activity
- SLA levels against per-priority response and resolution targets
- Ticket operations and channel performance
- Customer experience trends
- Workforce metrics, capacity and coverage
- Lead funnel and forecasting
Workspace and administration
- Leads, tasks and contacts alongside service
- Employees, attendance, leave, schedules and announcements
- Company, profile and notification settings
- Two-factor authentication and session management
- Multi-language interface with right-to-left support
Questions
The ones worth answering before you sign up
- Do live chat and support tickets count as two products?
No. A chat that outlives the session and an email that arrives overnight resolve to the same ticket record — there is no second ticket model to keep in sync.
- Is AMI a separate product I have to connect?
No. AMI is part of the platform. It reads the same tickets and the same published knowledge, and appears as steps inside the workflow builder as well as an assistant your team can ask directly.
- Can I publish the knowledge base on my own domain?
Yes. A help centre can be published to an Epkora subdomain or to a custom domain you point at it, and set to public, unlisted or private.
- Does reporting run off an export?
No. Reporting reads the same records your team works in, which is why the queue and the weekly figure agree.