Where the answers live
Knowledge Base
Categories, articles, FAQs and product news, authored in the app and published to your own subdomain or custom domain — then reused inside replies and by AMI.
Refunds and duplicate charges
Account & billing
Reading your invoice
Account & billing
Changing your billing cycle
Account & billing
Capabilities
What Knowledge Base does
Provisioned, not built from scratch
Setting up a help centre creates the workspace, the domain, starter categories and starter articles, then publishes it.
Your subdomain or your own domain
Publish to an Epkora subdomain or point a custom domain at it. Visibility can be public, unlisted or private.
Articles, categories, FAQs and news
Four content types, each with draft and published states, edited in a rich editor with images and formatting.
Search analytics that show the gaps
Views, visitors, searches and the no-result rate tell you which questions your content does not answer yet.
GA4 and Tag Manager
Attach your own measurement or container ID and the published site reports into the analytics stack you already run.
The same content, everywhere
Articles are what agents attach to replies and what AMI searches before answering. One source, three surfaces.
Works with
It already knows about the rest of the platform
No connectors, no field mapping, no nightly sync. These share the same records.
In practice
Where Knowledge Base is doing the work
- Customer support
Chat and tickets resolve to one record, the customer panel sits beside the thread, and published articles are one click from the composer.
- Self-service
Provision a help centre in a few steps, publish it on your own domain, and let search analytics tell you exactly which answers are missing.
- AI-assisted service
AMI works inside your workflows with explicit thresholds: a confidence floor on knowledge, a turn limit before handover, and drafts that wait for approval.