Compare
Epkora vs Freshdesk
Freshworks’ support desk, sold as a per-agent ladder — with live chat living in a separate product line, Freshdesk Omni.
Freshdesk is the cheapest ladder here, and it is still a ladder: live chat means moving to Omni, SLA policies mean the Pro tier, and the AI is metered in session packs. Epkora is one product with one flat price.
$29
per agent / month
Freshdesk Omni Growth, their published annual rate.
$20
per month, whole workspace
Epkora Pro. Unlimited seats — the amount does not move when the team grows.
$3,240
a year, at 10 agents
What a team of 10 keeps by running Epkora instead. Seat cost only.
What you keep
The same team, on both price lists
Freshdesk bills per agent. Epkora bills once for the workspace. That is the entire difference, so here it is at five team sizes.
| Team size | Freshdesk · Omni Growth | Epkora Pro | You keep, monthly | You keep, a year |
|---|---|---|---|---|
| 3 agents | $87 /mo | $20 /mo | $67 | $804 |
| 5 agents | $145 /mo | $20 /mo | $125 | $1,500 |
| 10 agents | $290 /mo | $20 /mo | $270 | $3,240 |
| 25 agents | $725 /mo | $20 /mo | $705 | $8,460 |
| 50 agents | $1,450 /mo | $20 /mo | $1,430 | $17,160 |
Why Omni Growth
Freshdesk Support Desk does not include live chat, so the honest comparison is Freshdesk Omni, whose entry plan puts chat and ticketing together. This is the cheapest benchmark on any of these pages — Support Desk Pro, the tier that matches Epkora on SLA policies and routing, is $55.
What this leaves out
Seat cost only, at their annual rate, which is the cheaper one. It excludes their AI usage charges and every add-on. Those exclusions all understate the gap.
Their price list
What Freshworks publishes
Copied from their pricing page, not summarised from it. Check it against the source at the bottom of this page.
| Plan | Price | What that tier adds |
|---|---|---|
| Free Program | Freeup to 2 usersFreshworks does not state a duration on its pricing page. |
|
| Support Desk Growth | $19 /agent/mobilled annually |
|
| Support Desk Pro | $55 /agent/mobilled annually |
|
| Support Desk Enterprise | $89 /agent/mobilled annually |
|
| Omni GrowthCompared above | $29 /agent/mobilled annuallyThe entry plan that adds channels beyond email |
|
| Omni Pro | $79 /agent/mobilled annually |
|
| Omni Enterprise | $119 /agent/mobilled annually |
|
How their AI is billed
Freddy AI Agent includes the first 500 sessions on every plan; beyond that it is $49 per 100 sessions. Freddy AI Copilot for your own agents is $29 per agent per month billed annually. Occasional agents can be covered by day passes at $2, $7 or $12 depending on the plan.
AMI is part of Epkora Pro. There is no per-resolution charge, no session pack and no credit allowance — the $20 covers it.
Feature for feature
Not whether — at what price
Most of these exist on both sides. The question a ladder makes you ask is which rung you have to buy to reach them.
| Capability | Epkora | Freshdesk |
|---|---|---|
| Ticketing | Free plan | Growth, $19/agent |
| Knowledge base | Free plan | Growth, $19/agent |
| Live chat | Free plan | Omni, a separate line, from $29/agent |
| Multiple SLA policies | Free plan | Pro, $55/agent |
| Intelligent routing | Free plan, by workflow | Pro, $55/agent |
| Custom dashboards | Free plan — 9 reports | Pro, $55/agent |
| AI assistant for agents | AMI — Pro, $20/workspace | Freddy Copilot, +$29/agent |
| AI answering customers | AMI — Pro, no metering | 500 sessions, then $49 per 100 |
| Seats | Unlimited on Pro | Per agent, or day passes at $2–$12 |
| Skill-based routing | Routing by rule, not skill | Enterprise, $89/agent |
| Sandbox and audit logs | Not offered | Enterprise, $89/agent |
- Included
- — in the plan, at no extra charge
- Gated
- — from a named plan or paid add-on up
- Metered
- — billed by usage on top of seats
- Not offered
- — the product does not do it
The other side
Where Freshdesk is the better buy
Written by us, about them. If one of these is a requirement for your team, this is the wrong page to be reading and we would rather you found that out here.
- 01
Day passes at $2 to $12 are the best answer to seasonal peaks anyone in this category sells — you pay for the agent on the day they work.
- 02
A sandbox environment, audit logs and IP whitelisting at Enterprise. Epkora has none of the three.
- 03
Skill-based routing at Enterprise, where Epkora routes by rule and by team but not by skill.
- 04
Freshworks sells CRM and IT service management on the same account, so one vendor can cover more than support.
- 05
File attachments on tickets, which Epkora has not shipped yet.
Sources
Every figure, and where it came from
All list prices on this page were read from the pages below on 13 August 2026. Vendors change prices; if one of these no longer matches, the source is right there and it wins.
Freshdesk is a trademark of Freshworks, which has no affiliation with Epkora and has not reviewed this page. Comparisons use publicly listed prices and published feature lists; negotiated pricing, regional pricing and promotional rates will differ.
Questions
How this page was put together
- Where do these prices come from?
Every figure is the list price published on the vendor’s own pricing page, linked at the bottom of each comparison and last checked on 13 August 2026. Nothing is estimated. Where a vendor does not publish a rate — Zendesk’s per-outcome AI charge is the example — these pages say it is unpublished rather than quote someone else’s guess.
- Is the saving calculation fair?
It is their per-seat list price times the seat count, less Epkora’s $20 workspace fee. It uses their annual-billing rate, which is the cheaper one, and it excludes their usage-based AI charges and add-ons entirely. Both of those choices make the gap look smaller than a real invoice would.
- Why compare against that particular plan?
Each page names the rival plan it benchmarks and why. The rule is the cheapest plan of theirs that actually covers what Epkora Pro does — so Zendesk is compared at Suite Team rather than Suite Professional, and Freshdesk at Omni Growth rather than Support Desk Pro.
- Does Epkora really not charge per agent?
No. Pro is $20 a month for the workspace with unlimited seats. Adding an agent, a supervisor or a whole second shift does not change the amount. The free Plus plan has no seat limit either.
- Is the AI metered?
No. AMI is part of Pro. There is no per-resolution charge, no session pack and no credit allowance — which is the single biggest structural difference between this price list and the others on these pages.
- What is Epkora missing?
Every comparison ends with a section on what the other product does better, and they are not token entries. There is no telephony, no file attachments yet, no sandbox and no published compliance programme. If one of those is a requirement, buy the product that has it.
Also compared
The rest of the shortlist
vs Zendesk
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$6,360 /yr at 10
vs Intercom
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$9,960 /yr at 10
vs HubSpot Service Hub
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$10,560 /yr at 10
vs Salesforce Service Cloud
The enterprise platform, at enterprise prices
$20,760 /yr at 10