Where you find out
Nine reports, no exports, no reconciling.
An executive overview plus eight dedicated reports across customer operations, workforce and growth — reading the same records your team works in.
- 9
- reports
- 4
- time ranges
- 0
- exports involved
- 1
- set of records
Conversations
3,412+8.1%
SLA attainment
96.4%+1.9%
CSAT
4.6+0.2
Agents online
18/24
Capabilities
What Reporting does
Every line below is something you can open in a trial and point at.
Executive overview
Total conversations, response attainment, CSAT and active agents, with support volume and channel mix on one screen.
SLA levels
Response attainment and average first response, with what is approaching target and what has already missed it.
Ticket operations
Started, ended, still open, average first response, average resolution and the status distribution behind them.
Channel performance and experience
How chat, email, the support form and phone compare — plus CSAT, average rating, escalation rate and repeat-contact rate.
Workforce
Conversations handled, team CSAT and active workload; then agents checked in, shift coverage, slot utilisation and the peak period.
Growth
Inbound conversations and survey response through the lead funnel, and forecasts for volume, visitors and staffing.
In practice