Pricing
Free, or $20 a month.
Not per agent — per workspace. All six apps are in both plans.
Plus
A single support team getting every request onto one record.
Free
for your whole team, forever
- Live chat — A messenger you embed on your site, with the inbox, the thread and the customer record side by side in one screen.
- Tickets — Email, web forms, phone notes and offline chats all resolve to the same ticket record — there is no second ticket model.
- Knowledge base — Articles, categories, FAQs and product news, published to an Epkora subdomain as a searchable help centre.
- Workflows — A visual builder with branching paths, waits, escalation and SLA policies that pause, resume and record breaches.
- Reporting — Executive overview and customer operations reporting, read from the same records your team works in.
Pro
Most completeA desk running a real process, with AMI in the loop and no seat count to manage.
$20per month
unlimited seats, billed monthly
everything in Plus + — The whole service desk — live chat, tickets, knowledge base, workflows and reporting — with nothing removed.
- AMI — The assistant your team can ask directly, and the AMI steps any workflow can call: search, classify, prioritise, draft and summarise.
- Unlimited seats — One monthly amount for the workspace. Add every agent, supervisor and admin you need — the price does not move.
- Advanced analytics — Adds workforce metrics, capacity and coverage, plus the lead funnel and forecasting reports.
- Workspaces — Run multiple workspaces from one account, with two-factor authentication and session management.
Plus is the whole service desk — chat, tickets, knowledge, workflows and reporting — at no cost. Pro adds AMI, advanced analytics and unlimited seats. Both are billed monthly; there is no annual term.
Add-ons
Bought on top of a plan
One add-on today. It attaches to Pro, and it is what carries a custom domain.
White label
Pro onlyYour domain and your brand on everything a customer sees, with Epkora out of the frame.
+$10per month
added to Pro, billed monthly
- Custom domain — Point a domain you own at the published help centre and Epkora serves it from there, instead of an epkora subdomain.
- Your branding — Epkora marks come off the help centre and the messenger, so the experience your customers read is yours end to end.
- Your analytics property — Google Analytics 4 and Google Tag Manager wired to your own domain, measuring the help centre as part of your site.
What you get
All of it, listed plainly
Grouped the way the product is grouped.
Conversations and tickets
- Live chat messenger with a configurable appearance
- Agent workspace: inbox, thread and customer context on one screen
- One ticket record across live chat, email, web form and phone
- Public replies and internal notes on the same timeline
- Assignment to a person or a team, with transfers and escalations
- Full activity history: status, priority, ownership and reopen events
Knowledge
- Articles, categories, FAQs and product news
- Draft and published states with a rich editor
- Published help centre on an Epkora subdomain
- Your own domain with the White label add-on
- Public, unlisted or private visibility
- Search analytics including the no-result rate
- GA4 and Google Tag Manager integration
Automation
- Visual workflow builder with branching paths and a fallback
- Triggers across tickets, live chat, SLA targets and schedules
- Actions for assignment, ticket updates, messaging and escalation
- Waits, including wait-for-reply with a timeout path
- SLA policies with pause, resume and recorded breaches
- Templates, publish checks and a run history per workflow
AMI
- Assistant with workspace context
- Knowledge base search with a confidence floor
- Intent detection and ticket classification
- Suggested priority with a ceiling you set
- Conversation summaries posted as internal notes
- Drafted replies that wait for agent approval
- Sentiment detection that can branch a workflow
Reporting
- Executive overview with volume, SLA, CSAT and agent activity
- SLA levels against per-priority response and resolution targets
- Ticket operations and channel performance
- Customer experience trends
- Workforce metrics, capacity and coverage
- Lead funnel and forecasting
Workspace and administration
- Leads, tasks and contacts alongside service
- Employees, attendance, leave, schedules and announcements
- Company, profile and notification settings
- Two-factor authentication and session management
- Multi-language interface with right-to-left support
Questions
The ones worth answering before you sign up
- Do live chat and support tickets count as two products?
No. A chat that outlives the session and an email that arrives overnight resolve to the same ticket record — there is no second ticket model to keep in sync.
- Is AMI a separate product I have to connect?
No. AMI is part of the platform. It reads the same tickets and the same published knowledge, and appears as steps inside the workflow builder as well as an assistant your team can ask directly.
- Can I publish the knowledge base on my own domain?
Yes, with the White label add-on. Every plan publishes a help centre to an Epkora subdomain and can set it public, unlisted or private; White label — $10 a month on top of Pro — is what lets you point your own domain at it.
- Does Pro charge per agent?
No. Pro is $20 a month for the workspace with unlimited seats, so adding an agent, a supervisor or a second shift does not change the amount.
- Is there an annual plan?
No. Plans and add-ons are monthly, and nothing here is billed on a yearly term.
- Does reporting run off an export?
No. Reporting reads the same records your team works in, which is why the queue and the weekly figure agree.