Compare
Epkora vs Salesforce Service Cloud
Service Cloud is the customer service edition of the Salesforce platform, sold per user on an annual contract across five editions.
On Salesforce, a self-service help centre and workflow automation start at the $175 Enterprise edition. Epkora ships both on a free plan, and the whole workspace costs $20 a month.
$175
per user / month
Salesforce Service Cloud Enterprise, their published annual rate.
$20
per month, whole workspace
Epkora Pro. Unlimited seats — the amount does not move when the team grows.
$20,760
a year, at 10 users
What a team of 10 keeps by running Epkora instead. Seat cost only.
What you keep
The same team, on both price lists
Salesforce Service Cloud bills per user. Epkora bills once for the workspace. That is the entire difference, so here it is at five team sizes.
| Team size | Salesforce Service Cloud · Enterprise | Epkora Pro | You keep, monthly | You keep, a year |
|---|---|---|---|---|
| 3 users | $525 /mo | $20 /mo | $505 | $6,060 |
| 5 users | $875 /mo | $20 /mo | $855 | $10,260 |
| 10 users | $1,750 /mo | $20 /mo | $1,730 | $20,760 |
| 25 users | $4,375 /mo | $20 /mo | $4,355 | $52,260 |
| 50 users | $8,750 /mo | $20 /mo | $8,730 | $104,760 |
Why Enterprise
Enterprise is the first Service Cloud edition whose feature list names AI for customer service, a self-service help centre and workflow automation — the three things Epkora Pro is built around. The two cheaper suites do not carry them.
What this leaves out
Seat cost only, at their annual rate, which is the cheaper one. It excludes their AI usage charges and every add-on. Those exclusions all understate the gap.
Their price list
What Salesforce publishes
Copied from their pricing page, not summarised from it. Check it against the source at the bottom of this page.
| Plan | Price | What that tier adds |
|---|---|---|
| Starter Suite | $25 /user/moper user / month |
|
| Pro Suite | $100 /user/moper user / month |
|
| EnterpriseCompared above | $175 /user/mobilled annually |
|
| Unlimited | $350 /user/mobilled annually |
|
| Agentforce 1 Service | $550 /user/mobilled annually |
|
How their AI is billed
Agentforce is Salesforce’s AI layer and is consumption-priced through Flex Credits on top of the per-user fee. The top edition, Agentforce 1 Service at $550 per user per month, bundles unmetered Agentforce usage for employees and 2.5M Flex Credits per org per year.
AMI is part of Epkora Pro. There is no per-resolution charge, no session pack and no credit allowance — the $20 covers it.
Feature for feature
Not whether — at what price
Most of these exist on both sides. The question a ladder makes you ask is which rung you have to buy to reach them.
| Capability | Epkora | Salesforce Service Cloud |
|---|---|---|
| Case and ticket management | Free plan | Starter Suite, $25/user |
| Live chat | Free plan | Real-time chat, Pro Suite $100/user |
| Self-service help centre | Free plan | Enterprise, $175/user |
| Workflow automation | Free plan — 19 triggers, 25 actions | Enterprise, $175/user |
| AI for customer service | AMI — Pro, $20/workspace | Enterprise, $175/user |
| AI usage charges | None — AMI is not metered | Agentforce, on Flex Credits |
| Chat bots | AMI in chat, hands over on a turn count | Unlimited, $350/user |
| Seats | Unlimited on Pro | Per user, annual contract |
| Full sandbox | Not offered | Unlimited, $350/user |
| Custom objects and custom code | Custom fields, no platform layer | The platform itself |
- Included
- — in the plan, at no extra charge
- Gated
- — from a named plan or paid add-on up
- Metered
- — billed by usage on top of seats
- Not offered
- — the product does not do it
The other side
Where Salesforce Service Cloud is the better buy
Written by us, about them. If one of these is a requirement for your team, this is the wrong page to be reading and we would rather you found that out here.
- 01
It is a platform, not an application. Custom objects, custom code, AppExchange and a global partner network mean anything not in the box can be built. Epkora is a finished product with custom fields, and that is the whole difference.
- 02
A full sandbox and the Premier Success Plan at Unlimited, with 24/7 support behind them.
- 03
Unmetered Agentforce usage for employees at the top edition, plus Tableau Next for analytics.
- 04
Service contracts, entitlements and warranty tracking — a service model Epkora has no equivalent for.
- 05
The compliance posture, procurement track record and scale that a young product simply does not have yet. For a regulated enterprise that is often the deciding factor, and it should be.
Sources
Every figure, and where it came from
All list prices on this page were read from the pages below on 13 August 2026. Vendors change prices; if one of these no longer matches, the source is right there and it wins.
Salesforce Service Cloud is a trademark of Salesforce, which has no affiliation with Epkora and has not reviewed this page. Comparisons use publicly listed prices and published feature lists; negotiated pricing, regional pricing and promotional rates will differ.
Questions
How this page was put together
- Where do these prices come from?
Every figure is the list price published on the vendor’s own pricing page, linked at the bottom of each comparison and last checked on 13 August 2026. Nothing is estimated. Where a vendor does not publish a rate — Zendesk’s per-outcome AI charge is the example — these pages say it is unpublished rather than quote someone else’s guess.
- Is the saving calculation fair?
It is their per-seat list price times the seat count, less Epkora’s $20 workspace fee. It uses their annual-billing rate, which is the cheaper one, and it excludes their usage-based AI charges and add-ons entirely. Both of those choices make the gap look smaller than a real invoice would.
- Why compare against that particular plan?
Each page names the rival plan it benchmarks and why. The rule is the cheapest plan of theirs that actually covers what Epkora Pro does — so Zendesk is compared at Suite Team rather than Suite Professional, and Freshdesk at Omni Growth rather than Support Desk Pro.
- Does Epkora really not charge per agent?
No. Pro is $20 a month for the workspace with unlimited seats. Adding an agent, a supervisor or a whole second shift does not change the amount. The free Plus plan has no seat limit either.
- Is the AI metered?
No. AMI is part of Pro. There is no per-resolution charge, no session pack and no credit allowance — which is the single biggest structural difference between this price list and the others on these pages.
- What is Epkora missing?
Every comparison ends with a section on what the other product does better, and they are not token entries. There is no telephony, no file attachments yet, no sandbox and no published compliance programme. If one of those is a requirement, buy the product that has it.
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