Compare
Epkora vs Intercom
A messenger-first support platform sold per seat, with the Fin AI agent billed separately for every conversation it resolves.
Intercom puts workflow automation on the $85 plan and SLAs on the $132 plan, then charges $0.99 every time its AI resolves a conversation. Epkora ships workflows and SLA policies on the free plan and does not meter AMI at all.
$85
per seat / month
Intercom Advanced, their published annual rate.
$20
per month, whole workspace
Epkora Pro. Unlimited seats — the amount does not move when the team grows.
$9,960
a year, at 10 seats
What a team of 10 keeps by running Epkora instead. Seat cost only.
What you keep
The same team, on both price lists
Intercom bills per seat. Epkora bills once for the workspace. That is the entire difference, so here it is at five team sizes.
| Team size | Intercom · Advanced | Epkora Pro | You keep, monthly | You keep, a year |
|---|---|---|---|---|
| 3 seats | $255 /mo | $20 /mo | $235 | $2,820 |
| 5 seats | $425 /mo | $20 /mo | $405 | $4,860 |
| 10 seats | $850 /mo | $20 /mo | $830 | $9,960 |
| 25 seats | $2,125 /mo | $20 /mo | $2,105 | $25,260 |
| 50 seats | $4,250 /mo | $20 /mo | $4,230 | $50,760 |
Why Advanced
Advanced is the first Intercom plan with workflow automation. Epkora Pro includes a workflow builder, so Essential at $29 — which has no automation — is not the same purchase.
What this leaves out
Seat cost only, at their annual rate, which is the cheaper one. It excludes their AI usage charges and every add-on. Those exclusions all understate the gap.
Their price list
What Intercom publishes
Copied from their pricing page, not summarised from it. Check it against the source at the bottom of this page.
| Plan | Price | What that tier adds |
|---|---|---|
| Essential | $29 /seat/mobilled annually$39 per seat month-to-month |
|
| AdvancedCompared above | $85 /seat/mobilled annually$99 per seat month-to-month |
|
| Expert | $132 /seat/mobilled annually$139 per seat month-to-month |
|
How their AI is billed
Fin, the AI agent, is $0.99 per outcome — charged when a customer confirms Fin resolved their issue, does not ask for further help, or Fin completes a workflow. Copilot, the assistant for your own agents, is a further $29 per agent per month with 10 free conversations per agent per month. Both sit on top of the seat price.
AMI is part of Epkora Pro. There is no per-resolution charge, no session pack and no credit allowance — the $20 covers it.
Feature for feature
Not whether — at what price
Most of these exist on both sides. The question a ladder makes you ask is which rung you have to buy to reach them.
| Capability | Epkora | Intercom |
|---|---|---|
| Shared inbox and ticketing | Free plan | Essential, $29/seat |
| Live chat messenger | Free plan | Essential, $29/seat |
| Public help centre | Free plan | Essential, $29/seat |
| Private help centre | Free plan — public, unlisted or private | Advanced, $85/seat |
| Workflow automation | Free plan | Advanced, $85/seat |
| SLA policies | Free plan — with a clock that pauses | Expert, $132/seat |
| AI assistant for agents | AMI — Pro, $20/workspace | Copilot add-on, +$29/agent |
| AI answering customers | AMI — Pro, no metering | Fin, $0.99 per outcome |
| Seats | Unlimited on Pro | Per seat; 20–50 free Lite seats |
| Outbound tours, surveys and push | Not offered | Proactive Support Plus, $99/mo per 500 |
| SSO and HIPAA support | 2FA and session management | Expert, $132/seat |
- Included
- — in the plan, at no extra charge
- Gated
- — from a named plan or paid add-on up
- Metered
- — billed by usage on top of seats
- Not offered
- — the product does not do it
The other side
Where Intercom is the better buy
Written by us, about them. If one of these is a requirement for your team, this is the wrong page to be reading and we would rather you found that out here.
- 01
Fin is sold per resolved outcome rather than per seat, which is a genuinely good deal if your AI deflects very little — you pay nothing for the conversations it does not resolve.
- 02
Proactive outbound: product tours, surveys, in-app messages and mobile push. Epkora answers people who come to it and has nothing that goes out to find them.
- 03
SSO, identity management and HIPAA support on the Expert plan. Epkora has two-factor authentication and session management, and no published compliance programme.
- 04
Twenty to fifty free Lite seats on the higher plans, for colleagues who only need to be looped in occasionally.
- 05
The messenger itself is the most polished in the category and has years of iteration behind it.
Sources
Every figure, and where it came from
All list prices on this page were read from the pages below on 13 August 2026. Vendors change prices; if one of these no longer matches, the source is right there and it wins.
Intercom is a trademark of Intercom, which has no affiliation with Epkora and has not reviewed this page. Comparisons use publicly listed prices and published feature lists; negotiated pricing, regional pricing and promotional rates will differ.
Questions
How this page was put together
- Where do these prices come from?
Every figure is the list price published on the vendor’s own pricing page, linked at the bottom of each comparison and last checked on 13 August 2026. Nothing is estimated. Where a vendor does not publish a rate — Zendesk’s per-outcome AI charge is the example — these pages say it is unpublished rather than quote someone else’s guess.
- Is the saving calculation fair?
It is their per-seat list price times the seat count, less Epkora’s $20 workspace fee. It uses their annual-billing rate, which is the cheaper one, and it excludes their usage-based AI charges and add-ons entirely. Both of those choices make the gap look smaller than a real invoice would.
- Why compare against that particular plan?
Each page names the rival plan it benchmarks and why. The rule is the cheapest plan of theirs that actually covers what Epkora Pro does — so Zendesk is compared at Suite Team rather than Suite Professional, and Freshdesk at Omni Growth rather than Support Desk Pro.
- Does Epkora really not charge per agent?
No. Pro is $20 a month for the workspace with unlimited seats. Adding an agent, a supervisor or a whole second shift does not change the amount. The free Plus plan has no seat limit either.
- Is the AI metered?
No. AMI is part of Pro. There is no per-resolution charge, no session pack and no credit allowance — which is the single biggest structural difference between this price list and the others on these pages.
- What is Epkora missing?
Every comparison ends with a section on what the other product does better, and they are not token entries. There is no telephony, no file attachments yet, no sandbox and no published compliance programme. If one of those is a requirement, buy the product that has it.
Also compared
The rest of the shortlist
vs Zendesk
The category standard, priced per agent
$6,360 /yr at 10
vs Freshdesk
Affordable per agent, until you add the second channel
$3,240 /yr at 10
vs HubSpot Service Hub
A support desk attached to a CRM you also buy
$10,560 /yr at 10
vs Salesforce Service Cloud
The enterprise platform, at enterprise prices
$20,760 /yr at 10