03
AI-assisted service
Automation with a floor and a ceiling.
Today
Bots either send confident nonsense or bail the moment it gets interesting.
Instead
AMI runs inside your workflow with a confidence floor and a turn limit you set.
What it takes
Three things have to be true.
Knowledge lookups gated on a confidence percentage you choose
Handover after a set number of replies, into the human path
Drafts, summaries and suggested priorities that an agent confirms
Built from
Also
The other ways in
- Customer support
Chat and tickets resolve to one record, with the article one click from the composer.
- Self-service
A help centre provisioned in a few steps, with analytics naming the gaps.
- Support operations
Policies start the clock, checks branch on SLA health, escalations are recorded.
- Service leadership
Nine reports reading the same records the team worked in all week.