Where the answers live
Publish the answers on your own domain.
Articles, categories, FAQs and news, authored in the app and published as a help centre — then reused inside replies and read by AMI.
- 4
- content types
- 3
- site designs
- 90d
- analytics window
- 1
- source for all of it
Refunds and duplicate charges
Account & billing
Reading your invoice
Account & billing
Changing your billing cycle
Account & billing
Capabilities
What Knowledge Base does
Every line below is something you can open in a trial and point at.
Provisioned, not built from scratch
Setup creates the workspace, the domain, starter categories and starter articles, then publishes the site.
Portal, Editorial or Support desk
Three designs, each bringing its own layout and the option set that layout assumes. Switching one never overwrites your wording.
Articles, categories, FAQs and news
Four content types, each with draft and published states, edited in a rich editor.
The searches that came back empty
Views, unique visitors, searches and the no-result table over 7, 30 or 90 days — the questions your content does not answer yet, named.
Your subdomain, or your own
Publish to an Epkora subdomain, or point a custom domain at it with the White label add-on.
Written once, used three ways
The same article is what the public site serves, what an agent attaches to a reply, and what AMI searches before answering.
Works with
No connectors. Same records.
In practice