Where the thinking happens
Ask it, or put it inside the workflow.
An assistant your team can talk to, and eight steps any workflow can call — reading the request, searching your knowledge base, drafting the reply.
- 8
- workflow steps
- 7
- stages, shown live
- 0
- replies sent unapproved
- 100%
- answers carry sources
Marek reported an SSO redirect loop on Tuesday. Tier 2 took it after a transfer, confirmed the identity provider was returning a stale assertion, and told him a fix would ship this week.
Capabilities
What AMI does
Every line below is something you can open in a trial and point at.
Every answer cites where it came from
Articles and FAQs are listed under the answer with links, so an employee can check it rather than trust it.
It shows its working, not its reasoning
Seven named stages stream while it works — understanding, workspace, knowledge, examples, analytics, drafting, finalising. None of them exposes model reasoning.
A confidence floor on knowledge
The workflow step only counts answers above the percentage you set. Below it, the flow takes the human path.
Hands over on a number you choose
AMI replies with a tone you set and hands to a person after a set number of turns — and can be made to say it is an assistant.
Sorts, reads intent, suggests a priority
Categories from the list you allow, what the customer actually wants, and a suggested priority with a ceiling you set.
Drafts wait. Summaries land as notes.
A drafted reply sits for the agent, a recap is posted internally so the next person is current, and a mood check routes unhappy customers early.
Works with