Platform
Six apps. One record underneath.
Not six tools that integrate. One platform, so nothing has to be re-entered or reconciled later.
6
apps, sharing one record
72
workflow steps to build with
9
reports, no export step
0
connectors to maintain
In practice
One request, all the way through
A customer gets in touch
Any channel, matched automatically.
Live Chat
It becomes one ticket
Status, priority, category, owner.
Support Tickets
AMI reads it first
Before anyone looks.
AMI
Your knowledge is applied
A confidence-gated search.
Knowledge Base
The process runs itself
Assignment, SLA, escalation.
Workflows
It gets resolved
By an agent with full context, or by AMI.
Agent workspace
And you find out about it
Read live, never exported.
Reporting
Architecture
Eight layers, one record
Top to bottom is the path a request takes. Each layer relies on the one above it rather than on an integration.
01Channels
02The ticket record
03Customer context
04Knowledge
05Automation
06Intelligence
07Insight
08Administration
Apps
The six surfaces
Answer while they are still on the page
Where the conversation starts
Every request, one record, five states
Where the work is tracked
Publish the answers on your own domain
Where the answers live
Draw the process once, it runs itself
Where the process runs
Ask it, or put it inside the workflow
Where the thinking happens
Nine reports, no exports, no reconciling
Where you find out
Why one platform
Separate tools fail slowly
Every seam costs a little context, and the cost lands on the agent rather than on the tool that caused it.
Chat becomes email becomes a phone call, each starting from nothing
The channel changes. The record does not.
The answer exists, in a wiki nobody searches
The article is one click from the composer, and the first thing AMI reads.
The escalation path is a document that drifts
It is a published workflow, with a run history for every ticket it touched.
The weekly number and the queue disagree
Reporting reads the records themselves. There is no export step.
See it with your own conversations in it.
Free plan, no card, no sales call.